Privacy Policy

1. Introduction

PilotLookup ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our phone validation and carrier lookup API service.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Payment information (processed securely through Stripe)
• API usage data and phone numbers submitted for validation
• Communications with our support team

2.2 Automatically Collected Information

• IP addresses and device information
• API request logs and timestamps
• Usage patterns and performance metrics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our API service
• Process your transactions and manage your account
• Improve our service quality and develop new features
• Send you technical notices and support messages
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. API request logs are retained for 90 days for debugging and security purposes. Account information is retained until you request deletion.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure.

6. Data Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our platform (e.g., payment processors, hosting providers)
• Law enforcement when required by law or to protect our rights
• Business partners with your explicit consent

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Export your data in a portable format

8. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookies through your browser settings, but disabling them may affect functionality.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website. Your continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: